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HostMetro review, what they don’t tell you

I decided to sign up with HostMetro after contacting their support team to confirm that they allowed adult content. I liked that they had cPanel, unlimited bandwidth, unlimited addon domains, one click install and far better pricing than their competitors. It also caused me a good impression that HostMetro support team was straight forward about my first enquiry and very quick to answer, the 24/7 live chat, email and phone number for support became the icing on the cake.

Another thing I liked from HostMetro is that unlike some of the big hosts enticing you to sign up with them for a year with a discount voucher and charging you double when the promotion expires, HostMetro pledges to never increase renewal fees even if you signed up using a huge discount. This moved me to buy the 3 years hosting plan to lock in the bargain price permanently.

HostMetro control panel addons
HostMetro control panel addons

Sign up process was simple, account activation immediate and features all as promised. I moved six of my WordPress blogs from the old host that I had given up because of a price increase, and had Pingdom set up to monitor HostMetro uptime. Everything was too good and uptime was my main concern.

For the following two weeks performance seemed to be marvelous, for a site hosting adult content that consumed a fair amount of bandwidth I had no slow down or downtime at all, I could not be any happier, right until I decided that I should back up my account.

Anybody familiar with cPanel knows that there is a “Backup” button that you can use to create a full account back up, I was unable to see this button anywhere in HostMetro cPanel. I opened a ticket and HostMetro told me that they had removed the “Backup” button from the panel because some users were consuming too many resources with it, but I could have the button reinstated for a price, $1.95/month. It rattled me that HostMetro would give me such a lame excuse to charge extra for a feature that all hosts have by default. Back up is not an email or site monitoring addon, backup is an essential feature that you can’t live without, no serious webmaster would spend their time building a site and have no backup.

HostMetro support informed me that if I wanted to it is possible to backup the sites with FTP, and they are right, but FTP takes you much more time than cPanel backup as there is no file compression and MySQL databases have to be kept separately.

I was not happy about HostMetro gimmick to get more money out of me so I asked for a refund, support then replied to the ticket that they were willing to reinstate cPanel “Backup” button for free. Unfortunately I already felt uneasy about the company and I did not want to be tied with them for three years and risk who knows what down the line when there is no possibility of refund, I insisted on my refund and without any hassle within four days Hostmetro had send my money back to Paypal and the account was cancelled.

Overall, uptime for the two weeks I was with them was good, support was quick and reliable, prices are cheap, and they were quick to refund me without problems. It is a pity that HostMetro marketing was deceiving. I have a mixed feeling about this host because they treated me properly and the extra $1.95/month they asked for  being able to back up the account still makes the prices reasonable.

My advice is that you give them a go because maybe they have changed their cPanel back up policy by the time you read this and if you contact HostMetro support threatening with closing the account if you don’t have this feature they are very  likely to offer you this for free like they did with me.

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